WarningHurricane Ian Update: Due to the mandatory evacuation order, Sunset Cove Resort is now closed. All remaining resorts are currently open and welcoming guests. The Orlando Contact Center will be closed on Thursday, Sept. 29 due to the storm.

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Our Team and Our Values

4,000+ Employees Strong and Growing

Team member hula hooping at Desert Club Resort in Las Vegas, Nevada.Team member hula hooping at Desert Club Resort in Las Vegas, Nevada.

Our Team Member Family

One of the first things new team members notice here is the feeling of family. Everything we do revolves around our goals of strengthening families and leading the way in family travel.

We focus not only on creating meaningful experiences for our members and guests, but also developing our own family. We invest in passionate, high-performing team members who embrace our values, fuel our growth and want to be part of an authentic culture where you can really be yourself.

Large group of people all waring pink and making heart shapes with their hands towards the camera and Holiday Inn Club Vacation's corporate headquarters.

Our Guiding Values

A group of volunteers sorting food at Second Harvest Food Bank in Orlando, FL

Caring

We embody family, love our guests, grow together and give back.

Woman repelling down the side of a building.

Courage

We deliver, do what’s right, break down walls, are always ourselves and challenge the norm.

Woman sitting in a room with forrest wallpaper and books on a shelf.

Creativity

We think big, share ideas, embrace differences and have fun.

Our Commitment to Diversity & Inclusion

Just be you – we like it that way! Ours is an authentic culture where you can be yourself at work. The way you look, sound, love and think – that’s who you are – and we value that. We all come from different backgrounds and experiences. It makes us stronger, more caring and more creative. And when you feel respected and confident, you have more courage to bring the best of you to work every day. That’s who WE are and how we will grow TOGETHER.

Our Executive Leadership

Our experienced leadership team is shaping the future of the company—and the industry—with a focus on innovation, customer experience, and supporting our family of team members.

Meet the Executive Team
Tom Nelson and John Staten at Holiday Inn Club Vacations' Corporate Campus in Orlando, Florida.

Awards and Recognition

JD Power

Excellence in Customer Service

We’re proud to announce that our Owner Support team has been recognized by J.D. Power by providing “An Outstanding Customer Service Experience” for Phone support in 2022.
Learn More

ARDA Awards

ARDA Awards

We were proud to receive 14 more industry awards at the 2022 American Resort Development Association (ARDA) Awards Gala. We took home individual and team awards in sales, marketing, resort operations, corporate management, promotional projects and more.

Top Places to Work 2019

Top Workplaces 2019

We were honored to be named one of Orlando Sentinel’s Top Workplaces in 2019, an award based on employee feedback through an anonymous survey that measured workplace culture.

Fast 50

Fast 50 Awards

We were named one of the fastest-growing private companies in Central Florida by the Orlando Business Journal at its 2017 Fast 50 Awards ceremony.