In our efforts to protect your Personal Information, we use generally accepted standards for safeguards including administrative, technical and physical measures. These safeguards are continually updated and maintained by qualified information security professionals.
Personal Information We May Collect and Its Uses
We collect and use information we believe is necessary to administer our business and to provide you with customer service. We may collect and maintain several types of personal information needed for these purposes. Personal Information means data that could be used to identify you, which includes without limitation, the following:
Credit or debit card number
Stay, trip, service information and preferences, such as your preferred location, dates and number of people traveling, communication preferences, and location information, etc.
Special needs or conditions that are relevant to your stay
Driver’s license, government issued ID, or passport
Your opinions, comments, suggestions, inquiries and other communications you provide to us
Internet Activity on our websites
IP address or Device ID
Account or Membership ID
We may also collect certain information automatically from your device. In some countries, including countries in the European Economic Area (EEA), this information may be considered Personal Information under applicable data protection laws, including the General Data Protection Regulation (GDPR). Specifically, the information we collect may include information such as your IP address, device type, unique service identification numbers, browser-type, broad geographic location and other technical information. We may also collect information about how your device has interacted with our Website, including the pages accessed and the links clicked. Some of this information may be collected using cookies and similar tracking technology, as explained further below.
We may also collect and maintain audio recordings of telephone calls between you and us, where permitted by law and photos and videos of you, including the use closed circuit television and other technologies at our properties that may capture or record images of you in public areas, as well as information related to your location while on our properties.
If you choose to participate in our social media activities or offerings, we may collect certain information from your social media account consistent with your settings within the social media service, such as location, check-ins, activities, and interests. We may send you newsletters or marketing communications we believe may be of interest to you or allow you to provide a testimonial or story or submit a review or comment. We may also allow you to enter contests and other social media driven activities to provide photos which you may share with your connections on social media for votes, shared offers or other promotions.
Facebook Pixel is a tracking code which allows us to track and monitor the success of advertisements we use on Facebook and to improve the effectiveness of those advertisements by recording information such as the device you used to access our website and the actions you took on our website using cookies. We may also use Facebook Pixel to create retargeting advertisements and custom audiences for our advertisements on Facebook and on our website. For more information about how to control the ads you see on Facebook and how to manage your ad settings and preferences, visit: https://www.facebook.com/help/562973647153813/.
Securing the Transmission and Storage of Information
One of the security techniques we use for online transactions is a technology called Secure Sockets Layer (SSL). If your browser is capable of SSL (and most are), your personal information will be automatically encrypted, or encoded, before it is sent over the Internet. More about SSL Technology.
When you enter a secure portion of our Websites (which is any page containing any of your personal information), an image of a closed lock or a solid key should appear in your browser window. In addition, when accessing a secure server, the first characters of the website address will change from “http” to “https.”
How We Use and Share Your Personal Information
We take your personal privacy seriously. As such, we do not sell your personal data or provide it to persons or organizations who are conducting business on our behalf for their own marketing purposes. We will not sell your mobile information to third parties for marketing purposes. Please note that some state statutes may define a “sale” to include sharing of personal information with third parties for valuable consideration. Many companies have common arrangements with online advertising networks, marketers and analytics companies that may potentially be considered sales under these definitions. From time-to-time we may share your personal information in connection with any of the following:
Business Transactions with you: We may process your Personal Information to: 1) enter into or perform a contract with you; 2) respond to your inquiries and fulfill your requests; 3) send administrative information to you, for example, information regarding the Services or an event in which you are attending; or 3) to complete and fulfill loyalty program activities or any purchases or requests for services.
Legitimate Business Interests:
Service Providers: We share limited information with trusted third-party service providers and contractors for certain purposes, such as conducting Holiday Inn Club member and guest satisfaction surveys; contacting you regarding your membership; registering you as an account holder; communicating personalized or special offers and featured items to you (except when prohibited) on our websites or on third party websites that may be of interest to you; facilitating your account transactions; and contacting you in response to your request. These third-party providers include internet service providers, data analytics providers, operating system, platform and social network providers and they have agreed to maintain the confidentiality of your information. They were engaged to provide specific services and the use of any Personal Information they have access to will be dictated by us. If you do not want us to share your personal information with these companies, please contact us at firstname.lastname@example.org.
Promotional Partners: We may share limited personal information with third parties with whom we partner to provide promotions, activities, contests and sweepstakes, or other promotional activities. The partner will usually be identified by name in our promotion, contest, or sweepstakes communication.
Select Marketing and Strategic Business Partners: We may share limited data with our marketing and strategic business partners, who may use this information for their own business and commercial purposes in accordance with their own privacy policies.
Health and Safety Reasons: We may share personal information with third parties if we reasonably believe that such action is necessary to protect the health and safety of our guests, family members or other individuals or where we believe in good faith that such disclosure is necessary to support the health and wellbeing of our guests, their families or others.
At Your Request: With your consent or direction, we may share your information with your friends and family or with third parties to whom you direct us to share information. Law Enforcement, Government Authorities, Regulators and for Safety or Legal Reasons: We will also share your Personal Information when required to do so by law, such as to comply with a court-issued subpoena or judicial order or for tax or financial processing, when we believe doing so will protect the rights, property or personal safety or health of us, our guests, online visitors, or any other third party, for fraud prevention or compliance verification or other purposes.
We may also share information with third parties or service providers in an aggregated or otherwise anonymized form that does not reasonably identify you who may use it to serve ads tailored to your interests, but this will not personally identify you.
If we subsequently associate your usage data or re-identify anonymized data with Personal information you provide in a way that allows us to identify you as an individual or for California residents, as part of a household, we will treat the combined data as Personal Information.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Links to Other Sites
Please note that our Website links to other websites and that the privacy policies of those websites may differ from ours. We advise you to check the privacy policies of other websites before disclosing any personal information. In any event, please note that these websites do not share your personal information with us.
We have implemented reasonable and appropriate physical, technical and administrative steps to help protect your personal information from loss, misuse, unauthorized access or disclosure, alteration or destruction. Unfortunately, no security system is 100% secure, thus we cannot ensure or guarantee the security of all.
Your Rights and Choices
By accessing this Website, you consent to the processing of your personal information as provided in this Notice. Holiday Inn Club Vacations Incorporated adheres to applicable data protection laws in the EEA, which if applicable to you, include the right to:
- Withdraw consent to the processing of your Personal Information at any time where processing of Personal Information is based on legitimate grounds relating to your situation, and we will apply your preferences going forward.
- Request access to, updating, or erasure of your Personal Information, or to transfer or receive a copy of your Personal Information in a usable format.
- Object to the processing of your Personal Information under certain circumstances.
- Lodge a complaint with an applicable data protection authority.
To help protect your privacy and maintain security, we may take steps to verify your identity before granting you access to your information.
Information Applicable to California Residents
If you are a California Resident, California law permits you to request Information regarding the:
- Categories of Personal Information (as defined by California law) collected, sold or disclosed by us;
- Purposes for which categories of Personal Information collected by us are used;
- Sources of information from which we collect Personal Information; and
- Specific pieces of Personal Information we have collected about you;
In addition, if you are a California Resident you may:
- Opt-out of the sale or disclosure of your Personal Information, in some circumstances;
- Opt-out of receiving marketing communications from us, however, you may still receive administrative communications regarding our services; or
- Request deletion of your Personal Information by us and our service providers, in some circumstances.
As a California Resident, you have the right not to be discriminated against (as provided for in applicable law) for exercising your rights, including by:
- Denying you goods or services
- Charging different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties;
- Providing you a different level or quality of goods or services; or
- Suggesting that you will receive a different price or rate for goods or services or a different level or quality of goods or services.
To exercise the rights described above, a verifiable consume request can be made to us by either contacting us at 888-884-8532 or emailing us at PII_Privacy@holidayinnclub.com and providing information necessary for verification and fulfillment of your request.
Please note that certain information may be exempt from such requests under California law. For example, we may need certain information in order to provide services to you. We also will take reasonable steps to verify your identity before responding to a request, which may include, at a minimum, depending on the sensitivity of the information you are requesting and the type or request you are making, verifying your name, email address, and other account information. You are also permitted to designate an authorized agent to submit certain requests on your behalf. In order for an authorized agent to be verified, you must provide the authorized agent with signed, written permission to make such requests. We may also follow up with you to verify your identity before processing the authorized agent’s request.
We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to an additional 45 days), we will inform you of the reason and extension period in writing. We will deliver our written response by mail. If we are unable to verify you based on the information you provided and the information in our system(s) we will advise you that we cannot complete your request based on an inability to verify you.
Disclosures we provide may only cover the 12-month period preceding the verifiable consumer request’s receipt. The response will also explain the reasons we cannot comply with a request, if applicable.
Our Websites are not intended for use by children and we do not knowingly solicit or collect any Personal Information from children. If we learn that we have collected personal information from a child under the age of 18, we will promptly delete that information from our records. If you believe we have personal information from someone under 18, please contact us at email@example.com.
How to Contact Us