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“Build relationships with individuals at all levels. Put the right people in place, give them the tools to succeed, and empower them to provide the best customer experience possible.”
John Staten
President & Chief Executive Officer
“High touch and high tech, delivered by passionate team members, is the key to creating customer obsession.”
Tom Nelson
Retiring CEO, Strategic Advisor
“The most successful companies continuously add value to the customer experience and stay true to the beliefs upon which they were founded.”
Sonya Dixon
Chief Financial Officer
“Focus on every customer interaction and a personalized vacation experience creates treasured lifelong memories.”
Thad Gregory
Senior Vice President of Resort Operations
“With an ever-evolving workforce, there is nothing more important than hiring the right people and cultivating an environment where they can thrive – a place where talent is built, not bought.”
Erin Booth
Senior Vice President of Human Resources
