John Staten is President and Chief Executive Officer of Holiday Inn Club Vacations Incorporated, assuming the role in July 2022. A proven leader with more than 30 years of executive management and C-suite experience, John has led high-tech businesses that ranged from startups and high-growth companies to global enterprises, giving him a broad perspective on business practices across multiple industries. John’s experience includes launching and growing businesses, which includes raising over $500 million in capital, successfully executing an initial public offering (IPO) on Nasdaq and developing cutting-edge Voice over IP (VoIP) technologies that are used by tens of millions of people daily.
His focus is to strengthen the customer journey through owner and guest experiences that are both exciting and customer-centric, while deploying technology to remove friction points and increase effectiveness. He directs the company’s resort and business operations teams, including Club and Owner Support, Rental and Inventory, Sales and Marketing, Resort Management, Mortgage Portfolio and Servicing, and Technology.
John leads by emphasizing three guiding principles. He believes you are much more effective when communicating complex ideas simply, which makes it easier to build support and collaboration. Time is also of the essence, so sometimes you must make tough choices concerning your organization’s key priorities. And lastly, an inspired team is far more productive and happy.
John previously served in public companies, including as Chief Operating Officer for Kaplan Higher Education, owned by Graham Holding Companies (GHC), and Chief Financial Officer and Chief Operating Officer of Netspeak Corporation. He was also a founding member and SVP of Operations and Chief Financial Officer at DayJet Corporation. John began his career with Deloitte & Touche and is a graduate of the University of Florida, earning a bachelor’s and master’s degree from its Warrington College of Business.
“Build relationships with individuals at all levels. Put the right people in place, give them the tools to succeed, and empower them to provide the best customer experience possible.”
— John Staten